This Privacy Policy explains how RatioX Labs DWC-LLC, trading as Linkist ("Linkist", "we", "our", or "us"), collects, uses, stores, shares, transfers, and protects personal data when you use the Linkist website, mobile application, NFC card services, digital profile pages, QR code sharing, Personal Relationship Manager (PRM) features, AI-enabled relationship tools, contact import features, subscriptions, customer support, and related services.
Linkist is designed to help users create and share digital profiles, manage professional relationships, remember important contact context, use NFC and QR-based sharing, and use optional AI-powered tools to organize and improve relationship management.
We are committed to protecting personal data in accordance with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and other applicable privacy, consumer protection, electronic communications, and cybersecurity requirements.
This Privacy Policy should be read together with our Terms of Service.
For the purposes of applicable data protection laws, the data controller responsible for your personal data is:
RatioX Labs DWC-LLC
Dubai South Business Park, Building A3, 3rd Floor
Dubai South, Dubai, United Arab Emirates
Email: privacy@linkist.ai
Where Linkist processes contact data imported by a user from their own device, that user may also be responsible for ensuring that the import and use of such contact data is lawful.
Linkist has designated a privacy contact responsible for handling privacy requests, data subject rights, and privacy governance.
Privacy contact: privacy@linkist.ai
Data Protection Officer contact: dpo@linkist.ai
Users may contact us using the above details for privacy questions, rights requests, complaints, data deletion, consent withdrawal, or concerns about imported contact data.
We collect personal data depending on how you use Linkist.
This may include:
This may include:
This may include:
If you choose to import contacts from your device, address book, email account, or another permitted source, we may process information such as:
Contact import is optional. You should not import contact information unless you have the right, consent, authority, or legitimate reason to do so.
This may include:
Payments are processed by third-party payment providers such as Stripe. We do not store full card numbers.
We may process:
This may include:
Linkist may request access to approximate or precise location only for specific features, such as recording or verifying where a professional connection was made. Location access is optional unless required for that specific feature.
We will request separate permission before collecting precise location data. We do not use location data for advertising or unrelated profiling unless we obtain separate consent.
We use cookies, pixels, SDKs, local storage, and similar technologies for essential functionality, security, analytics, preferences, and, where consented, marketing.
If you use optional AI-enabled features, we may generate:
AI outputs are assistive and may be incomplete or inaccurate. They should not be treated as legal, financial, employment, credit, medical, or other professional advice.
We collect personal data:
We use personal data for the following purposes:
We use data to:
We use data to:
Where enabled, we use data to:
AI-enabled features may involve automated processing or profiling. Users may disable optional AI features or object to automated profiling through Privacy Settings or by contacting us.
Where enabled, we use imported contact data to:
We do not sell imported contact data. We do not use imported non-user contact data for marketing unless the individual has independently opted in.
We use data to:
Where permitted, we use data to:
Analytics cookies or tracking technologies that are not strictly necessary will be used only where consent is required and obtained.
We use data to send:
We process personal data only where we have a lawful basis.
| Processing activity | Legal basis |
|---|---|
| Account registration and login | Contractual necessity |
| Digital profile hosting | Contractual necessity |
| NFC card order fulfilment | Contractual necessity |
| Payment processing and subscriptions | Contractual necessity and legal obligation |
| Tax and accounting records | Legal obligation |
| Customer support | Contractual necessity and legitimate interests |
| Security monitoring and fraud prevention | Legitimate interests and legal obligation |
| Essential cookies | Contractual necessity and legitimate interests |
| Analytics cookies | Consent, where required |
| Marketing emails, SMS, WhatsApp, or promotional push notifications | Explicit consent |
| Push notifications for non-essential purposes | Consent |
| Contact import | Consent and/or legitimate interests, depending on feature and context |
| AI enrichment, Smart Signals, and automated profiling | Explicit consent, unless another lawful basis applies and is documented |
| Geolocation capture | Explicit consent |
| Service improvement | Legitimate interests, where not overridden by user rights |
| Legal claims, dispute handling, and compliance | Legal obligation and legitimate interests |
Where we rely on legitimate interests, we assess whether our interests are overridden by your rights, freedoms, or reasonable expectations.
We request separate consent for optional or higher-risk processing. Consent is not bundled with the Terms of Service.
Separate consent may be requested for:
Consent records may include user ID, consent type, consent version, timestamp, device or app context, and the consent mechanism used.
You may withdraw consent at any time through Privacy Settings or by contacting privacy@linkist.ai. Withdrawal of consent does not affect processing completed before withdrawal.
Linkist may provide optional AI-enabled tools that assist with relationship management. These features may analyze profile data, contact details, notes, connection history, interaction context, and professional information to produce suggestions, summaries, scores, or reminders.
AI features may include:
We do not use AI features to make legally binding decisions about users. AI outputs are assistive only. Users are responsible for reviewing outputs before relying on them.
Users may disable optional AI features or object to automated profiling through Privacy Settings or by contacting privacy@linkist.ai.
We do not knowingly use AI profiling on minors.
Contact import is optional.
If you import contacts into Linkist, you confirm that you have the right, authority, consent, or legitimate reason to provide those contacts for your own personal or professional contact management purposes.
We process imported contact data only to provide selected Linkist features, such as contact organization, matching, reminders, relationship management, and AI-enabled features where separately enabled.
We apply data minimisation to imported contacts and aim to retain only what is necessary for the selected feature.
Individuals whose information has been imported into Linkist may request access, correction, objection, restriction, or deletion by contacting privacy@linkist.ai.
We do not sell imported contacts. We do not send marketing communications to imported contacts unless they independently opt in.
Some Linkist features may use location to record or verify where a professional connection occurred. Location information may also be helpful when attending an event or conference to connect with like-minded contacts for business purposes.
We will request permission before collecting precise location data. You may refuse location access, but some location-based features may not work.
Where possible, we use the minimum level of location detail necessary. We do not use location data for advertising or unrelated profiling without separate consent.
We use the following types of cookies and similar technologies:
These are required for login, security, checkout, fraud prevention, user preferences, and core service operation. They cannot be disabled through our cookie banner.
These help us understand website and app usage, diagnose issues, and improve our services. We use analytics cookies only where permitted by law and, where required, with consent.
These may be used to measure campaigns or provide relevant content. We use marketing cookies only with consent where required.
You can manage cookie preferences through our cookie banner, Privacy Settings, or browser settings.
We send marketing communications only where we have consent or another lawful basis.
Marketing may include product updates, promotional offers, early access announcements, event messages, or founder-member communications.
You may opt out at any time by using the unsubscribe link, changing Privacy Settings, or contacting privacy@linkist.ai.
Transactional messages, such as OTPs, order confirmations, payment notices, security alerts, service updates, and subscription plan related updates, are not marketing and may still be sent where necessary.
We do not sell personal data.
We may share personal data with trusted service providers and partners where necessary to operate Linkist, including:
All processors are expected to process personal data only under our instructions and subject to appropriate confidentiality, security, and data processing terms.
Some of our service providers may be located outside the United Arab Emirates. Personal data may be transferred to countries where our hosting, payment, communication, analytics, AI, support, or other service providers operate.
Where required, we use appropriate safeguards, which may include:
We use technical and organisational measures designed to protect personal data, including:
No system is completely secure. Users are responsible for keeping their account access, email, devices, and login methods secure.
We retain personal data only for as long as necessary for the purpose for which it was collected, unless a longer period is required for legal, accounting, tax, dispute, security, or legitimate business purposes.
| Data category | Retention period |
|---|---|
| Account and profile data | Duration of account plus up to 30 days after deletion, unless longer retention is legally required |
| NFC card and order records | 5 to 7 years, depending on tax, accounting, commercial, and dispute requirements |
| Payment and invoice records | Minimum period required by UAE tax and accounting rules |
| Consent records | Account duration plus up to 7 years for legal defence and compliance records |
| Imported non-user contact data | Retained only as necessary for the selected feature, then deleted or anonymised according to our retention schedule |
| AI enrichment outputs | Up to 6 months or until account deletion, unless refreshed, deleted, or legally retained |
| Authentication tokens and OTPs | Short expiry after issuance or use, with limited security logs retained as needed |
| Security and audit logs | Usually up to 12 months, unless needed for investigation or legal defence |
| Technical troubleshooting logs | Usually up to 90 days, unless needed for security, debugging, or legal purposes |
When retention is no longer necessary, we delete, anonymise, or securely archive personal data.
Subject to applicable law, you may have the following rights:
To exercise your rights, contact privacy@linkist.ai or use the Privacy Settings available in your account.
We may need to verify your identity before responding. We aim to respond within 30 days unless a different period applies under law or the request is complex.
Users may request account deletion through the app, website, or by contacting privacy@linkist.ai.
After account deletion, we will delete or anonymise account data unless retention is required for:
Some data may remain in backup systems for a limited period before deletion through ordinary backup cycles.
Linkist is intended only for users aged 18 or above.
We do not knowingly allow users under 18 to create accounts. We do not knowingly collect personal data from minors or conduct AI profiling of minors.
If we become aware that we have collected personal data from a person under 18 without valid authorisation, we will delete it or take other appropriate action.
If a personal data breach occurs, we will assess the nature and impact of the breach and take appropriate steps to contain, investigate, and remediate it.
Where required by applicable law, we will notify the competent authority and affected individuals. Notification may include the nature of the breach, categories of data affected, likely consequences, and steps taken or proposed to address the breach.
Linkist profiles may include links to third-party websites, social media pages, messaging services, payment providers, or other external services. We are not responsible for the privacy practices, content, security, or accuracy of third-party services.
Users should review the privacy policies of third-party services before using them.
We may update this Privacy Policy from time to time. If changes are material, we may notify users by email, in-app notice, website notice, or another appropriate method.
The updated Privacy Policy will apply from the effective date stated above. Continued use of Linkist after the effective date means you acknowledge the updated policy.
RatioX Labs DWC-LLC
Dubai South Business Park, Building A3, 3rd Floor
Dubai South, Dubai, United Arab Emirates
Email: privacy@linkist.ai
Support: support@linkist.ai